FAQ

Product-Related Information

What is bio jewelry, and why should I choose it?

Bio jewelry is handcrafted using sustainably sourced seeds, golden grass, and other eco-friendly materials from the Amazon and Brazil. It is lightweight, hypoallergenic, and supports Indigenous artisans and traditional craftsmanship.

How durable is bio jewelry?

Bio jewelry can last for years with proper care. Follow our care instructions to maintain its beauty and durability.

How do I take care of my jewelry?

  • Keep it dry and avoid water exposure.
  • Store it in a dry, cool place.
  • Keep it away from chemicals like perfumes and lotions.
  • Clean gently with a soft, dry cloth.
  • Handle with care to prevent accidental damage.

How do I choose the right size?

Check the size details provided on the product page for accurate measurements. Keep in mind that due to the nature of natural seeds, sizes are approximate.

Order-Related Information

How can I track my order?

You can track your order online using the shipment tracker provided in your confirmation email.

Can I change my delivery address after my order has shipped?

No, once the order has been shipped, we cannot change the delivery address.

What if my order is canceled after confirmation?

If your order is canceled after confirmation, we will notify you via email.

What if my item gets damaged during transit

Please contact us and we will provide solutions accordingly.

Shipping & Returns

What are the estimated delivery times?

Standard Shipping (UPS): Delivery time depends on the destination and UPS transit times.

Priority Shipping (USPS Priority & Priority Express):

  • Priority: 1-3 business days.
  • Express: 1-2 business days.

Note: Delivery times may vary due to carrier delays, weather conditions, or high order volumes.

What is your return policy?

You have 30 days from the date of purchase to return your item if it meets these conditions:

  • The item must be unused, unworn, and in its original condition.
  • The return must include the original receipt or proof of purchase.
  • Items must be returned with all original packaging and accessories.

Gift Cards & Discounts

How can I use a gift card, store credit, or coupon code?

You can enter the code during checkout to apply your discount or store credit.

Are there any discounts or coupons that I can avail of?

We offer a 10% discount on the second item purchased in a single order. The discount will be automatically applied at checkout when applicable. 

Common Misconceptions About Bio Jewelry

Is bio jewelry durable?

Yes! With proper care, bio jewelry lasts for years as they are made of durable and quality materials.

Does seed jewelry look cheap?

Not at all! Our designs are stylish, elegant, and unique, showcasing high-quality craftsmanship.

Does buying bio jewelry actually help Indigenous artisans?

Absolutely! Every purchase directly supports Indigenous and riverside artisans, helping preserve their traditions and sustain their communities.

Is bio jewelry harmful to the environment?

No. Our jewelry is made from sustainably sourced materials, promoting eco-friendly fashion and rainforest preservation.