FAQ
Product-Related Information
What is bio jewelry, and why should I choose it?
Bio jewelry refers to jewelry made with natural materials such as seeds, fibers, grasses, wood, and shells, traditionally used by artisans in Brazil. These materials are lightweight, organic, and shaped by nature, making each piece unique.
Our Amazonia and Grass of Freedom Collection are handcrafted by Indigenous, riverside, associations and Quilombola artisans using techniques passed down through generations. These creations reflect cultural heritage, sustainability, and a deep connection to the natural environment.
Each product page clearly states the materials and origin of the piece so you can understand exactly what makes your jewelry special.
How durable is bio jewelry?
Bio jewelry can last for years with proper care. Follow our care instructions to maintain its beauty and durability.
How do I take care of my jewelry?
- Keep it dry and avoid water exposure.
- Store it in a dry, cool place.
- Keep it away from chemicals like perfumes and lotions.
- Clean gently with a soft, dry cloth.
- Handle with care to prevent accidental damage.
Order-Related Information
How can I track my order?
You can track your order online using the shipment tracker provided in your confirmation email.
Can I change my delivery address after my order has shipped?
No, once the order has been shipped, we cannot change the delivery address.
What if my order is canceled after confirmation?
If your order is canceled after confirmation, we will notify you via email.
What if my item gets damaged during transit
Please contact us and we will provide solutions accordingly.
Shipping & Returns
What are the estimated delivery times?
We offer multiple U.S. shipping options through USPS and UPS. Available services, rates, and estimated delivery dates are calculated at checkout based on your destination and order details.
Free U.S. shipping is available on orders of $90 or more. Free shipping cannot be combined with WELCOME10.
Note: Delivery times may vary due to carrier delays, weather conditions, or high order volumes.
What is your return policy?
We want you to love your Amazonian Treasures jewelry. If you’re not completely satisfied with your purchase, you may request a return within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. Please review our Return Policy for complete details and exclusions.
Gift Cards & Discounts
How can I use a gift card, store credit, or coupon code?
You can enter the code during checkout to apply your discount or store credit.
Do you offer any discounts or promotions?
New customers can enjoy 10% off their first order with code WELCOME10. We also offer free U.S. shipping on orders $90+. WELCOME10 cannot be combined with the free shipping offer.
Common Misconceptions About Bio Jewelry
Is bio jewelry durable?
Yes! With proper care, bio jewelry lasts for years as they are made of durable and quality materials.
Does seed jewelry look cheap?
Not at all! Our designs are stylish, elegant, and unique, showcasing high-quality craftsmanship.
Does buying bio jewelry actually help local artisans and communities?
Absolutely! Every purchase supports a diverse network of artisans. Our Amazonia Collection works with Indigenous, riverside, and independent artisans, while our Grass of Freedom Collection works with Quilombola communities. These collections directly sustain traditional ways of life and protect the natural environment.
Is bio jewelry harmful to the environment?
No. Our jewelry is made from sustainably sourced materials, promoting eco-friendly fashion and rainforest preservation.